IT.integro’s experience in the design, development and support of global Microsoft Dynamics NAV installations

IT.integro has been delivering a wide range of services for global Microsoft Dynamics NAV installations since 2006. For 10 years, we have completed projects in various areas and industries shown in the following diagram. We have worked out a niche know-how for solving issues that are specific to international and group companies using Microsoft Dynamics NAV.

Experience based on specific service types

For the last 10 years, we have been providing a wide range of services. The scale of project tasks has substantially contributed to our know-how for solving problems that companies using Microsoft Dynamics NAV encounter at the global level. The knowledge on such issues as the development of Global Template, master data management, standardized accounting setup or global chart of accounts has been developed throughout the years while delivering Microsoft Dynamics NAV projects for international companies. In addition to competences our team members have acquired, this experience has resulted in specific deliverables. The purpose of these “know-how deliverables” is to automate our projects works. The most important deliverables we have developed in course of our projects include:

In a wider perspective, many year’s experience in global Microsoft Dynamics NAV roll-outs has enabled us to establish methodology for such projects.

ERP implementation

Types of services delivered by IT.integro to international customers

Types of services rendered for different international customers:

ERP implementation

* Numbers in specific cells represent the number of subsidiaries/ companies for which we provide helpdesk or roll-out services, and the number of countries involved (subsidiaries/countries).

Customer groups based on the global Microsoft Dynamics NAV deployment type

Indeed, at the beginning of our collaboration, each of our international customers represented a different business case. Therefore, classifying our customers implies some simplification. However, it is possible to observe some common features for several customer groups.

Green-field system deployment: a global roll-out project based on the Global Template.

Building a brand new system installation is a classical approach in group projects for which we employ NAV Group Projects Methodology. This means that first, we develop a template for a global Dynamics NAV-based solution, and then we implement this template in subsidiaries, adjusting it to local requirements (mostly legal). Such project approach applies mostly to customers which have not used Microsoft Dynamics NAV before they started their collaboration with IT.integro or where the existing system versions were to be modified substantially in the course of the upgrade process. With this project approach, we have been providing services for AVK, OT Logistics, Valeant, Starco, ISOS. Our two new projects delivered for FamiCord and Kleen-Tex are also “green-field” projects.

Development of the existing installation and its gradual global standardization

The approach based on NAV Group Projects Methodology, which involves green-field system deployment is frequently unfeasible. This is mostly due to the fact some customers had been using Microsoft Dynamics NAV before the roll-out project was launched. In such cases, we are usually contracted out as service providers in many business areas shown in diagram 1, in particular for the development of industry-specific solutions and installing add-on modules („ISV product deployment”). In a long term perspective, projects we completed for subsidiaries of various customers have contributed to the standardization of their processes, master data, charts of accounts as well as posting setup. This result was achieved step by step, contrary to the “green-field” approach with which effects of implementing a new version or an upgrade were instantly evident. Such customers include DLF and, in many respects, AVK and Kvik.

Support services for global deployments of Microsoft Dynamics NAV

In some cases, IT.integro was contracted by customers with an already-deployed Microsoft Dynamics NAV global infrastructure. The main objective of such projects was to provide support for the existing system installation within helpdesk service. As described at the page: “Helpdesk for international customers” such services are provided beyond the first support level as they involve only instructions on how to perform various operations properly. The second and third support level services (which are provided for global installations) are aimed at solving current system performance issues. Such customers include Asics, Kvik and VideoJet. For other customers, support services are rendered as a regular continuation of ERP implementation or roll-out projects.

Other international projects

Apart from the three main groups, the forth one comprises of customers without any system deployed globally, although using IT.integro’s services in a few countries. These project come down to typical Microsoft Dynamics NAV - ERP implementation in one or multiple locations. In such a case, the project is aimed at the standardization of processes, data and setup at the global level. Such projects are of primary importance to IT.integro, because they enrich our international experience with Microsoft Dynamics NAV and prove that we are able to deliver local projects without contracting local partners.

Global Projects guide

ERP System to support a Global Business

As organizations expand globally, their needs and ambitions change due to thescope and complexity of their operations and the challenges they face at the local level.

ERP implementation

Experience from a geographical perspective

Usually, IT.integro provides its services to countries in the EMEA region. It is due to the fact that our customers’ headquarters are located in Europe as their subsidiaries.

It is noteworthy that IT.integro does not employ local partner companies for NAV global roll-out projects. In all countries shown in the map below, we provided services on our own, with support of local partners limited to setup for local functionalities. This also applies to Microsoft Dynamics NAV implementations in India or Brasil ­‑ countries with local regulations considered the most complicated worldwide. IT.integro’s involvement in all local projects in subsidiaries ensures consistency for project delivery as well as comprehensive insight into the customer’s global business. The expert knowledge of the customer’s business comes from the fact that the same consultants deliver projects in multiple customer’s subsidiaries. This enables the customer to achieve substantial savings at the roll-out phase. More on this article: One or multiple teams in charge of global Microsoft Dynamics NAV roll-out?

ERP implementation

IT.integro has already delivered Microsoft Dynamics NAV projects in 47 countries worldwide

Global ERP Projects delivered by IT.integro

AVK Group

AVK Group is the international enterprise specializing in production and sales of hydrants, locks and valves used in oil and gas supply, water supply, sewage treatment or fire protection appliances. The group has 100 locations on all continents. Each of these subsidiaries represents different demands and ways to manage business processes. For IT.integro, AVK global ERP project was a pioneer one. The scale of this project, which from a single deployment order evolved into multisite and multinational challenge, changed our approach to global ERP project management. We have started looking at our customer’s needs from a wider global perspective in order to increase project management efficiency and eliminate data and process redundancy as well as inconsistencies across various subsidiaries. The key purpose was however to fulfil AVK’s global needs and ensure high ROI ratios.

 

ERP implementation
ERP implementation

For this purpose, we have developed a prototype of the current Master Data Management System, which originally was limited to a Master Data Repository module. With data aligned and standardized, we took a step further, developing a Global Template as a set of concepts and good practices for managing global data and processes. Aimed at standardization and harmonization, our efforts resulted in NAV Group Project Methodology which is currently used as a fundamental project approach for all our group and global ERP projects.

Due to the large scale, complexity and size of the project which encompasses several dozen of countries, system upgrade is a long-time process which requires a methodological and comprehensive approach. Therefore, as a project starting point, master data was defined and central data repository (called Master Data Repository) was created. Master Data in AVK includes all raw materials and items, BOMs, product-related data such as technical specifications, price lists and inventory levels. Based on its own methodology incorporated within Global Template, IT.integro has developed a system that supports management of such data. As a result of data standardization, it is possible to monitor inventory level globally as well as create reports and analyses more efficiently. With data and processes standardized, it was also possible to develop a solution for intercompany transaction management. In addition, IT.integro is to ensure that all processes and accounting can be shared across the group. We also support AVK in harmonizing their supply chain. We also aim at standardizing manufacturing and inventory processes and provide AVK with support in this respect.

The project started with ERP reimplementation in approximately 20 subsidiaries in Europe based on the Global Template. For AVKs purposes, the Global Template was called Skipper. Previously, most of the companies involved worked with Navision 2.6 and this version was upgraded to Microsoft Dynamics NAV 5.0. Due to huge interest in the project, the group made a decision to extend its scope to other continents. In the course of time, a new decision on subsequent upgrade followed; this time, from version 5.0 to 2013. Due to standardization implemented before, the cost of upgrade for each subsidiary was reduced by 10 times. Presently, a subsequent upgrade from version 2013 to 2016 is underway with the cost equal to 2% of upgrading 2.6 to 5.0. The consistent and continued upgrade policy based on the Global Template pays off, substantially reducing the burden and risk of system maintenance.

ERP implementation
ERP implementation
Keld Moestrup Group IT Manager in AVK since 2011
”AVK sees IT.integro not only as a supplier, but also as a partner, who is actively involved in the activities of our internal IT department. IT.integro has been handling all our Navision roll-out projects and a huge part of our daily user support. As their business model is to delegate a permanent team of consultants to our installation support, we can be sure that their consultants know our business and our system setup very well. I would also mention their flexibility. Now, we are able to change plans dynamically and we can count on their assistance when we need it”
ERP implementation
Anita Nedergaard Uth International Controller, since 2010 in AVK
"We have had successful cooperation with IT.integro. Now, our divisions are able to provide their monthly reports in a format required by AVK headquarters and reporting has become much easier. It is a benefit of a harmonized solution which IT.integro designed for Microsoft Dynamics NAV and implemented in our company. When Microsoft Dynamics NAV is implemented in all other divisions, it will be much easier to create consolidated reports. Our ultimate goal is to develop a consolidation tool within Microsoft Dynamics NAV. However, we already have easy access to all systems used in our divisions worldwide, which enables us to assist the divisions."

DLF Trifolium

DLF Trifolium is a global leader providing grass and clover seeds to more than 80 countries. The company has a 50 and 25 percent share in the European and worldwide markets, respectively. DLF is based in Denmark and its subsidiaries are located in 12 countries, including Holland, Great Britain, Ireland, France, Germany, Czech Republic, Russia, China, Canada, USA, Argentina and New Zealand. Due to its intensive research efforts and innovativeness, company products fulfil all soil and climate requirements which makes them highly-valued among growers and organizers of the largest sport events (such as EURO 2016 or 2016 World’s Football Championship).

The company is owned by a cooperative of over 4000 grass-seed farmers. DLF coordinates seeding, harvest and distribution for growers, ensuring the best quality of products offered. Its presence in 80 countries makes the company a global leader.

DLF’s complex organizational structure and the number of operations and processes to be managed are the reason for the requirement for maximum standardization at the ERP system level. Before IT.integro started the project for DLF, such factors as DLF’s multiple subsidiaries and complex IT infrastructure caused multiple inconsistencies within its IT system. Although DLF had been using a solution for data management, substantial improvement in this area was required. For example, Input data from growers was not aligned and the processes were not harmonized.

ERP implementation

To fulfill DLF’s requirements on data and process harmonization, IT.integro implemented Master Data Management System, its add-on solution designed and certified for Microsoft Dynamics NAV.

Before MDMS was implemented, the primary task was to complete the process of data cleansing, which DLF had initiated. This involved removing duplicate and incoherent data. As soon as existing data was cleansed, it was also possible to improve custom item numbering system with relevant dictionaries to enusre their consitency. With this system, the same number is used to identify an item by all subsidiaries.

Data harmonization covers three areas including items (products), financial and accounting data with the chart of accounts as well as contact cards. The contact card is one of the most important elements of the DLF’s ERP system as the business is based on customer and grower relationship management.

Because contact cards have been incorporated into the MDMS concept, it was necessary to redesign the standard process of creating a contact card. The conctact card is used to create and manage customer, vendor and grower cards. The grower card, with all its specific fields, is in the center of the grower management functionality. The solution has been created based on the previous system. Although the grower module comprises the same functions as the previous version, it enables DLF to control all grower-related processes more effectively after data and processes have been standardized.

Generally, the solution uses advanced NAV BI analytics and reports that the company uses to plan seed requisition, control crops and seed sales on all markets.

The Danish headquarters is the central planning unit. Based on the data collected from multiple growers and contractors, they are able to forecast accurately and plan efficiently the volume of crops and demand, which translates into secured profits at the end of the process.

All requisition planning is done per grower’s field. Based on data collected in previous seasons and current demand, the system notifies growers of the requisition and then stores information on the quantity of seeds the headquarters has sent to each grower. In addition to this information, grower cards enable insight into the subsequent phases of the processes such as seeding, control over crops, harvesting, laboratory analyses for quality monitoring and finally financial settlements with growers.

All data collected can be used for further analytics which enables DLF to match its supply with demand on an ongoing basis.

Grower data standardized with MDMS is a reliable input for BI analytics. Within the Master Data Repository, all data including grower’s performance and OA tests, becomes productive and meaningful.

Data standardization and system implementaion was only a part of the project, which however imposed changes at the process management level. For example, IT.integro has implemented a new process, Intercomany, which enbles switching document types within one data base i.e. purchase orders when sent to the other company within the group are automatically converted into sales orders. By implementing or improving processes, DLF has undergone organizational changes.

 

As a main objective, IT.integro set the standardization of critical processes performed in various subsidiaries. However, DLF perceives process standardization not as an aim itself, but as a main KPI booster.

DLF Trifolium approaches process standardization with some restraint. The reason is that all critical processes were implemented in the previous system. Therefore, harmonization in DLF Trifolium means mostly the modification of the existing processes. The scope of process modification depends on subsidiaries: in some cases, due to local conditions, an optional functionality is created. DLF Trifolium is still on its way of process harmonization, however, all decisions it has made until now with IT.integro’s support translate into the growth of efficiency. With a company-wide perspective of the existing processes, IT.integro is able to meet harmonization requirements when designing new processes such as Intercompany.

Offering innovative solutions for master data management along with the vision of harmonized processes, IT.integro proposed DLF a holistic approach to the ERP project. This approach also encompasses add-on functionalities and modules. IT.integro had complete product integration and harmonization in mind when designing a module for posting settlements and an industry-specific laboratory module as well as implementing add-on solutions from independent software vendors. All these modules use standardized data. However, integration works for these modules have been very time consuming and required creativity in order to meet specific requirements of DLF. Although ISV solutions are usually sold as out-of-the box products, they did not meet all expectations of DLF and did not operate efficiently within the existing infrastructure. IT.integro has managed to streamline the communication between add-ons and NAV, ensuring consistency of shared data and processes across systems and subsidiaries.

In addition, IT.integro has been focusing on optimizing the technical features of the solution. Presently, DLF Trifolium uses two data centers - for the EMEA and North America regions, and separate databases for each of the regions. IT.integro provides its services to subsidiaries in Ireland, Great Britain, Holland (2 subsidiaries), Denmark (4 companies), France (2 companies), and Canada and the United States.

Definitely, the implementation of Dynamics NAV was a key growth factor for DLF Trifolium and ensures its continued development across existing and new locations worldwide. The improvements implemented by IT.integro with its Master Data Management System have enabled DLF to use NAV capabilities to the full and mange guided process and data standardization as well as add-on integration.

ERP implementation

Asics EMEA

Asics is a recognized Japanese sportswear and footwear manufacturing with a global reach. Until 2005 Microsoft Dynamics NAV has been used in its 14 European subsidiaries and regional headquarters in Amsterdam. In 2015, the company has decided to gradually replace NAV with SAP. As most of IT staff who worked with NAV previously were delegated to SAP-related tasks, IT.integro was requested to provide support for the existing NAV installation. This cooperation has been planned for several years until SAP is launched for several hundreds of users in multiple countries. The primary project objective for IT.integro is to ensure that NAV functions seamlessly across all subsidiaries throughout the transitory period, which is a very difficult one for ASICS.

For the first year, IT.integro rendered services limited to solving ongoing requests submitted within helpdesk support and programming works required to maintain a complex system. In order to ensure that support is provided seamlessly, IT.integro has implemented standard procedures for solving the issues reported. These procedures have proven to be very effective.

ERP implementation
ERP implementation

Over time, IT.integro’s activity has been extended to other service types. Because NAV is still being used, and ASICS’ business needs are changing, enhancements and improvements to the software are required continually.  IT.integro develops modifications, which are made available in subsequent versions. Presently, IT.integro’s services focus on the four key areas:

  • Ongoing helpdesk
  • Change management
  • Version Management
  • New NAV projects

IT.integro’s activity for new Dynamics NAV projects cover ASICS’s subsidiaries that the company keeps opening within its global expansion plan. Presently, IT.integro is engaged at projects in the following countries: Italy, Austria, Germany, Poland, Spain, England, Russia, France, Benelux and Scandinavian countries as well South Africa.

Valeant EMEA

Valeant is a Canadian manufacturer and vendor of pharmaceutical and medical products. In Europe and Middle East, the company operates in 20 countries. The Polish subsidiary, however, is a central location in this area.

IT.integro was engaged in the global Microsoft Dynamics NAV roll-out project after another partner prepared a global template partially. IT.integro proposed its own enhancements to the template. Presently, our main project focus is to roll out the system to all subsidiaries in CEE and Middle-East. Additionally, we also provide helpdesk services (within support level 3) for subsidiaries where Microsoft Dynamics NAV was implemented.

Besides, as one of NAV vendors, we work on the development and preparation of a global template. IT.integro team is responsible for financial and accounting areas. Within our project tasks, we have developed a global chart of accounts and standardized accounting setup. Standardization of the accounting setup involved setting uniform parameters and rules for e.g. dimensions or accounting dictionaries (e.g. Intrastat). This streamlines the process of data preparation and makes report consolidation easier, which is managed using an add-on HFM tool.

The fact that Microsoft Dynamics NAV global roll-out is a part of a global “two-tier” strategy is another important aspect of the Valeant project. The two tier concept involves using SAP in the headquarters and implementing Microsoft Dynamics NAV as a solution for subsidiaries.

ERP implementation

OT Logistics Group

OT Logistics is group of Polish companies listed on the Warsaw Stock Exchange operating on the market of inland navigation, sea freight as well as transshipment services in shipyards. This areas are critical growth boosters and the most essential sources of revenues for OT Logistics.

OT Logistics’ present activity on local and international markets in a continuation of the consolidation strategy outlined by its parent company, Odratrans S.A. To ensure its leading position on the local market and raise its competitiveness on the international market, the company has successfully completed several acquisitions and mergers in recent years.

Microsoft Dynamics NAV roll-out in OT Logistics Group is a complex project which is focused not only on data and process standardization, but also at the simplification of workflow and logistics processes within the Group based on a central data repository concept.

ERP implementation
ERP implementation

The initial project objective was to standardize accounting processes based on a custom chart of accounts and reporting in OT Logistics SA’s headquarters. The project, however, has been extended to other companies and subsidiaries. Presently, Microsoft Dynamics roll-out involves 10 companies, namely Odratrans, Żegluga Bydgoska, Rentrans Cargo, Rentrans International, Odratrans Porty, Deutsche Binnenreederei AG, OR Rail Sp, OT Porty Świnoujście, OT Porty Gdynia, and multi-model forwarding company C.Hartwig. Until now, the accounting solution has been implemented in 7 group companies. Presently, ERP implementation works are delivered in 3 companies. IT.integro has already implemented a standard chart of accounts and developed interfaces for exporting documents from existing custom systems into NAV.

The comprehensive approach towards accounting management has enabled OT Logistics to automate multiple processes, which was a prerequisite to implementing a global strategy. The company has made a decision to centralize activities across its accounting. This led to the establishment of Intercompany Service Center (CUW) in Wrocław, Poland. Ultimately, CUW is intended to take over all accounting and administration processes from other companies and subsidiaries within the group, which is to result in decreased costs. Thanks to standardized charts of accounts which have been interfaced with NAV at a subsidiary level, CUW will be able to manage all transactions and documents generated within the group.

OT Logistics has implemented a group strategy for other key accounting processes, including cost invoice and sales invoice handling. IT.integro has worked out uniform interfaces which enable OT Logistics to transfer invoices from external systems into NAV. For cost invoices, NAV has been integrated with an external workflow module.

The project was oriented at developing a module for Inland Waterway Fleet Planning. IT.integro has created a dedicated NAV system with a Master Data Repository as a pivotal module concept. Within MDR, IT.integro consultants set a standardized customer database as well as global dictionaries which include a register of key elements with their attributes. The register includes all company’s assets such as ships, cranes and containers, services, locations (terminal and ports), items and detailed historical data for specific fleet resources.

Such a standardized data repository is made available as soon as Dynamics NAV is implemented within a Global Template designed especially for OT Logistics. In addition to the master data repository, the company template contains uniform accounting settings, chart of accounts, number series and other key settings. The global template is copied to all companies and subsidiaries and can be used instantly along with standardized data.

ERP implementation
ERP implementation

With this master data repository, it was possible to streamline the ordering process for transportation services and coordinate company activities within the group. Currently, transportation services orders, freight orders and fleet resource orders are generated based on standard dictionaries. This enables companies to interchange orders which means implementing OT Logistics’ „one-stop-shop” strategy, the objective of which is to ensure comprehensive services to customers within a single logistics chain. By using the existing solutions, companies are able to track shipments and order statuses. All information is generated based on a standard master database which is transparent for all process stakeholders. In addition, the database is fed with data collected by a dedicated module for ship location tracking based on terminals installed on ships. Due to standardization, data can be collected more efficiently and orders can be processed faster. Companies have all order information at a glance, no matter if they deliver orders themselves or contract them to other group members. It enables them to improve the level of services and facilitates the process of issuing invoices.

The ERP implementation of a group template with the master data repository are the key elements of group management. It is also the first step on the way towards the implementation of Master Data Management System, which is ultimately to enable OT Logistics to improve its performance and efficiency by harmonizing data and processes in all possible areas. Master Data Management System has already proved to be effective in the Intercompany Service Center. IT.integro supports OT Logistics Group in its continued efforts aimed at increasing group’s efficiency by implementing its NAV Group Project Methodology, which has been developed in the course of other global ERP projects.

Starco Group

Starco is a leading Danish manufacturer of tires and wheels with a large distribution network in more than 30 countries offering not only tires but also rims for specialist vehicles. The group consists of 30 subsidiaries located mainly in Europe. Its international expansion has made the company’s board to search for new IT solutions that would support more efficient company management.

Being aware of the role of the ERP implementation partner in global projects, Starco has also decided to rely on IT.integro, as a company with proven international experience.

Starco has contracted out to IT.integro the process of preparing a group roll-out and process harmonization project. This involved IT.integro’s support for system deployments in multiple countries starting from RPA through Croatia to Poland.

ERP implementation
ERP implementation

The project was initiated with the analysis of global requirements and processes to be implemented within the ERP system. The results were the basis to develop Starco-CORE, a template which comprises the Microsoft Dynamics NAV standard functionality with modifications necessary to meet Starco’s requirements. Such functional modifications and add-on functions are to be used within the whole group. In the course of ERP implementation, the template can be only extended with functionalities that local subsidiaries require, which prevents uncontrolled and expensive development works at a local level. The goal is to deploy the ERP system in all subsidiaries and align all their processes, setup and data. This way the investment in creating the template at the initial project stage, pays itself back by ensuring a reduced cost of ERP implementation in subsidiaries. Such an approach generates the synergy effect, ensuring benefits across various areas of the organization:

  • Facilitated implementation of changes,
  • Improved information flow between subsidiaries,
  • Reduced costs of system maintenance and development,
  • Easier group reporting.

In addition to the Starco-CORE template, IT.integro has also implemented two modules it has developed based on its long experience in global ERP projects. The first module is the Master Data Management System (MDMS) module. It has been designed to harmonize master data in the organization. If each subsidiary works on its data independently, a range of inconsistencies is likely to crop up. For example, item numbering might be used inconsistently. MDMS solves such problems. The other solution that was implemented supports payment discounts (the so called Bonus-S that enables the collective adjustment of the turnover). It enables the user to automatically grant discounts after the value of the customer’s purchases reaches a certain limit.

Currently, IT.Integro continues implementing the Starco-CORE template. The ERP implementation in RPA is a noteworthy example. This subsidiary is of great importance for the group, since it has been recently incorporated into Starco. ‘Starco has been looking at the growing South African market for some time, says Regional Director Bob Cooper. Instead of starting a new African operation from nothing, we sought a partnership agreement with an existing wheels and tire distributor, whose established position in the market could be a better platform for the creation of a STARCO business entity in South Africa. This kind of acquisitions are always a challenge.’ On one hand, it was a great advantage that a company with a well-established organizational culture and its own processes joined the group, but on the other, it had to accommodate the concept of the Global Template. Nevertheless, working with such a well-structured organization looked promising. This was the main reason why South Africa has been selected as the next step to implement Starco-CORE. The template is indeed, an excellent platform for the introduction of new group-wide processes and corporate culture to the new member-company. This shows a positive impact the Global Template solution has on an international organization.

The Starco project was also important for IT.integro for another reason – it was the first group project initiated after the AVK project which was a pioneer one for IT.integro. Therefore, it was also an opportunity to use all experience gained and approach the new challenge in a more mature and structured way, firstly by applying the NAV Group Projects Methodology, which was developed in the course of the AVK global deployment, secondly by implementing the Master Data Management System module. For this reason, before any development works were started, IT.integro defined a number of assumptions for standardized group deployment:

  • A list of processes classified into global and local ones,
  • Database (with a template to be implemented).

By creating the Global Template, IT.integro has provided Starco with stable foundations for extending the project. After the successful ERP implementation of the system in a few selected companies, Starco was able to transfer the tasks from IT.integro to its own IT team. IT.integro’s Global Template with its project methodology guidelines as well as structured data and processes were a reliable basis for efficient and well-organized roll-out in other Starco’s subsidiaries.

ERP implementation

VideoJet EMEA

The first global project of IT.integro, which opened the doors to the following global projects.

The services IT.integro delivered to VideoJet included:

  • support for 350 users in the EMEA region,
  • roll-out of add-on solutions for E-Banking and mobile service force management
  • global template that ensured the standardized setup and structure of data and processes in all locations.

The insight into differences between countries (especially, in terms of their local accounting regulations) and the impact of such differences on the global ERP system was one of the most important benefits for IT.integro.

The objective of the project was to upgrade NAV in all EMEA subsidiaries, and to ensure the unification of processes, settings and functionalities. The turning point was an insightful global requirements analysis which took 4 months. It provided us with the input on how to harmonize NAV within VideoJet subsidiaries. We had a unique knowledge which could be used in other similar projects.

VideoJet provides the right coding and marking solution through the broadest range of technologies

Project started in 2007.

ERP implementation
ERP implementation

VideoJet’s subsidiaries supported:

  1. VIDEOJET Czech Republic
  2. VIDEOJET Great Britain
  3. VIDEOJET Ireland
  4. VIDEOJET France
  5. VIDEOJET Germany
  6. VIDEOJET Austria
  7. VIDEOJET Switzerland
  8. VIDEOJET Holland
  9. VIDEOJET Italy
  10. VIDEOJET Spain
  11. VIDEOJET Portugal
  12. VIDEOJET Poland
  13. VIDEOJET Turkey
  14. VIDEOJET United Arab Emirates
  15. VIDEOJET Russia

Videojet chose one partner to support the growth of its business operations in Europe – IT.integro, the leading Microsoft Dynamics NAV partner in Poland.

In total, IT.integro provides support to 300 Microsoft Dynamics NAV users in Videojet subsidiaries located in 15 countries, including Czech Republic, Great Britain, Ireland, France, Germany, Austria, Switzerland, the Netherlands, Italy, Spain, Portugal, Turkey, the United Arab Emirates, Russia and Poland.

For better customer payment management, Videojet decided to use E-Banking module developed by IT.integro. The capabilities offered within this solution were appreciated not only by Polish users, but also users from Spain, France, UK, Ireland, the Netherlands and Germany.

Videojet evaluated its cooperation with IT.integro as one of the factors to drive its business growth. Therefore, it contracted IT.integro to perform a complete analysis of all the processes within its organization. Videojet’s business processes have a worldwide reach, which made the project more complex.

Videojet Technologies Ltd. is a worldwide producer of ink jet marking systems. With its 275 thousand devices installed worldwide, Videojet Technologies has become a leading provider of marking systems for various industries. Its product portfolio includes devices using the continuous ink jet technology, thermal transfer printing, “drop-on-demand” technology and laser technology; generally a whole package of solutions for marking, addressing and labelling.

Helpdesk

The NAV upgrade project in VideoJet was a continuation of support services which IT.integro provided to 15 subsidiaries. Initially, VideoJet hired two NAV consultants to support the company internally. They requested IT.integro’s assistance only when dealing with more complex and demanding requests for problem resolution. VideoJet was so satisfied with high level of IT.integro’s services that over time it entrusted NAV upgrade and harmonization in the whole EMEA region to IT.integro. Even though considerable system modifications were implemented, little time was needed to familiarize the users with the new concept of the system.

ERP implementation
ERP implementation

VideoJet as a basis to deliver a project for AVK

AVK was the first global project in our history. Indeed, our previous experience with Videojet prepared us for such an ambitious project. In VideoJet, we took over support for Europe/Middle East/Africa. The company worked with several databases at this time. Its subsidiaries also used different objects within the NAV system which meant the lack of standardization. Standardization, however had been applied across the service and CRM areas. Therefore, while upgrading NAV in all subsidiaries, IT.intego’s main purpose was to standardize all data, objects and processes. The pre-implementation analysis would take more than 4 months and was to end up with the creation of a prototype. This project has enabled us to develop comprehensive know-how on local requirements in specific countries.

The VideoJet’s project provided us with fundamental know-how. It made us aware how much subsidiaries operating in Europe and using the same NAV system can differ in terms of local requirements. Such differences should be taken into account and addressed individually. We used the know-how in the AVK project; and now, we know even more.

VideoJet, used two separate databases (western Europe and Middle East, as well as South America). In AVK we were confronted with a different situation. The company has two servers: one in Brazil and one in Denmark which are used by all subsidiaries where go-live has been launched. For subsidiaries, in the Far East, separate data centers have been planned. All data is stored within one repository.

NAV in Russia

Based on our experience in VideoJet, we have managed to integrate 1C with Microsoft Dynamics NAV; therefore NAV can be used as a transaction accounting system. The interface used for 1C enables the user to publish reports compliant with Russian legal requirements – as required by Russian tax authorities. With such an interface, all posting data is instantly exported.

ERP implementation

Kvik A/S

Kvik A/S is a Danish company, operating in the furniture industry. The company owns 130 stores worldwide. The company has been working with Dynamics NAV for many years, using it in its manufacturing company as well as in its growing chain of stores. IT.integro was initially contracted to support the Danish subsidiary, after acquiring the project from the other partner.

In addition to the Danish subsidiary, the project delivered by IT.integro has been rolled out to other subsidiaries which were opened in Norway, Belgium and Finland throughout following months. Presently, IT.integro supports 4 subsidiaries.

For the purpose of system deployment, IT.integro prepares data bases for migration and merges the databases. We also deliver translations for local NAV versions and modifications.

System roll-out incorporates both Dynamics NAV and LS Retail POS, which is an add-on module for point-of-sales management. IT.integro’s task is to develop an integrated solution and ensure streamlined communication between NAV and LS Retail. The solution also ensures that standardized data output is generated at various POSs across Kviks store chain for further processing in an NAV master database.

ERP implementation
ERP implementation

IT.integro provides ongoing support to all Kvik’s subsidiaries within level support 3. In the course of the roll-out process, IT.integro has developed a set of powerful and uniform procedures for change and version management across all subsidiaries. Multiple customizations implemented at the customer’s request, are made available to all subsidiaries in the subsequent releases.

The most significant modifications have been implemented for the most critical processes including pick-up and prepayment functionality. The prepayment process has been improved based on the credit memo functionality, by eliminating redundant intermediary processes and documents. In addition, a solution for posting prepayments with various VAT rates has been developed.

Moreover, IT.integro has simplified the sales order process, which involves creating a sales order based on pre-defined sets of interlinked items.

The optional method for creating orders is based on a CET Designer software used for interior planning. IT.integro has improved communication with this application. Due to its connections to a master data base including items and pricelist, NAV can create an order based on a customer’s furniture design, regardless of the store or location.

Database merge and synchronization as well as standardized implementation of NAV has provided a stimulus to Kvik, which is planning to continue system roll-out to its new stores and subsidiaries..

FamiCord Group

FamiCord Group is an international group of companies providing cod blood storage services. IT.integro is responsible for preparing a global template for an ERP solution based on Microsoft Dynamics NAV and its group roll-out in Europe. Due to a specific business profile of FamiCord, IT.integro has developed a dedicated Global Template which included an enhancement for the management of agreements for blood cord storage. Processes and accounting data have been standardized across all subsidiaries. Presently, some sets of data are retrieved from an integrated and customized CRM solution which records all agreements.

ERP implementation
TOP